Bridging the Gap Between Patients and Healthcare

On Maryland's Eastern Shore, Harmony General Hospital prided itself on providing premier medical care to its community. However, despite their excellence in healthcare services, they faced a growing challenge: patients were becoming increasingly frustrated with long and unpredictable emergency room wait times. Additionally, important health blogs and articles published on their website weren't reaching the intended audience. The hospital needed a solution to improve patient communication and engagement.

"Our patients are anxious and stressed not knowing how long they'll have to wait when they come to our ER. We need to find a way to keep them informed."

The results of these innovations were remarkable. Within 3 months of the app's launch, the traffic to the website soared to an increase in visits of 60% as more people accessed the real-time ER wait times and health information, the mobile app was adopted by thousands of patients who downloaded the app on their devices, surveys were sent out returning higher patient satisfaction scores due to the added transparency and sharing of information, and the hospital's health articles realized increased readership in the community.

"Knowing the current wait time before I left home with my sick daughter made a huge difference. We felt less anxious waiting because we were prepared."

Disclaimer: To protect our clients, we change the name on some of our featured work items as well as certain company details. But the results are real!